Contact Us

Have a question about an order, shipping, returns, Auction Preview item, or one of our Curated Finds? Our Customer Care team is here to help. We do our best to respond as quickly as possible.

Email Support

Best for order questions, returns, shipping concerns, product details, and general inquiries.

Email: support@usauctionwarehouse.com

Live Chat

When available, live chat is the fastest way to reach us for quick questions while browsing the store.

Text Message Support

Prefer to send a message? Text support is available for simple questions and order follow-ups.

Text: +1 (213) 973-2443

Before You Contact Us

To help us assist you faster, please include as much information as possible when contacting Customer Care.

  • Your order number, if your question is about an order.
  • The product name or link, if your question is about an item.
  • Photos, if your item arrived damaged or appears different from the listing.
  • Your correct shipping address, if you are requesting an address update.

Order Changes & Cancellations

If you need to cancel or update an order, please contact us as soon as possible. We can usually help before an order enters processing. Once an order has moved to our packing and shipping process, changes or cancellations cannot be guaranteed, but we will always do our best to assist when practical.

Damaged or Not as Described Items

If your item arrives damaged or appears significantly different from the product description, please contact us promptly and include photos of the item and packaging. This helps us review the issue quickly and work toward a fair resolution.

We’re Here for Treasure Hunters

US Auction Warehouse is built around discovery, trust, and fair service. Whether you are shopping Curated Finds, Auction Preview items, Mystery Boxes, or Fresh Arrivals, we appreciate the opportunity to help you discover something worth finding.